Warranty Policy

1. Warranty Coverage
Most electronic products purchased from Ziilli come with a standard manufacturer warranty.
The warranty typically covers:

  • Manufacturing defects
  • Component failure
  • Electrical/technical issues not caused by misuse
  • Problems arising under normal usage conditions

The duration and terms vary depending on the product category and brand.
The warranty period will be mentioned on the product page or warranty card.

2. Warranty Exclusions
The warranty does not cover:

  • Physical damage, dents, cracks, or broken parts
  • Water or liquid damage
  • Damage due to mishandling, accidents, or improper usage
  • Unauthorized repairs or modifications
  • Issues arising from power fluctuations or voltage instability
  • Wear and tear accessories (like cords, blades, etc.)
  • Damages caused during self-installation (if installation requires a technician)

3. Warranty Claim Process
To claim warranty:

Step 1: Contact Us
Reach out via:
📧 customercare@xiilli.com

📞 +91 - 9220605510

Share details including:

  • Order ID
  • Product name
  • Date of purchase
  • Issue description
  • Photos/videos of the problem

Step 2: Verification
Our support team will guide you through brand-wise procedures.
Some products require:

  • A technician visit
  • Service center inspection
  • Manual verification

Step 3: Service or Replacement
Depending on the manufacturer’s policy, the product may be:

  • Repaired
  • Replaced
  • Serviced under warranty

This process is handled directly by the brand’s authorized service provider.

4. Manufacturer’s Role
Since electronics are brand-manufactured, Ziilli assists in connecting you with:

  • Authorized service centers
  • Brand technicians
  • Support channels

All final decisions regarding repair or replacement are made by the manufacturer.

5. Out-of-Warranty Support
If your product is out of warranty, Ziilli will still help you by:

  • Guiding you to a certified service center
  • Providing repair suggestions
  • Connecting you with brand support

However, charges will apply as per brand policy.

6. Warranty Voiding Conditions
Warranty becomes invalid if:

  • The serial number is removed or altered
  • Product is tampered or opened by an unauthorized person
  • Damage is caused by voltage spikes or electrical hazards
  • Product is used for commercial purposes (if not intended)

7. Important Notes

  • Keep your invoice and warranty card safe — they are required for service.
  • Warranty terms may vary by model and manufacturer.
  • Replacement under warranty is subject to stock availability.

8. Contact Us

For warranty help or service queries:
📧 customercare@xiilli.com
📞 +91 - 9220605510
📍 B-34 SECTOR 67 NOIDA UTTAR PRADESH

Our team is always here to support you and ensure a smooth service experience.